Refund policy

What is your Return and Exchange Policy?

Our Return Policy

We accept returns and exchanges within 90 days of purchase. Returns within 90 days of purchase may be credited back to the original purchasing card or provided as a gift card. Returns after 90 days of purchase will be refunded as a gift card. Our gift cards may be used in-store, online, or for spa services. All items marked final sale are ineligible for returns. 

Not satisfied with your purchase? Returns are FREE and designed for your convenience. Please review our returns policy below for information on returning your Bluemercury in-store and online purchases.

We gladly accept returns on products that are in new or gently used condition.

All samples are yours to keep, regardless of the return.

Our Exchange Policy

If you would like to exchange a product for the same item, no payment is required-just bring it in and you're good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax. Exchanges may only be conducted in-store and cannot be performed by mail.

How do I return or exchange an online order?

Bluemercury.com purchases can be returned FREE of charge to your local store or by mail. 

Exchanges may only be conducted in-store and cannot be performed by mail.

To the store: Visit our Store Locator to find a store near you. Online purchases can be returned at any Bluemercury store location with a valid receipt. Your receipt was emailed to you at the time of your purchase. Please note, returns made in-store must be made between 9AM - 7PM EST. 

By mail: Complete the return request form to receive a return label. Bluemercury is not liable for any returns made outside of our return portal. Any return to the warehouse must use the label provided by Bluemercury. You may also reach out to Customer Service to receive a return label for your order. Contact us by live chat, phone or email to receive a free shipping label.

  • Phone: 1-800-355-6000
  • Email: team@bluemercury.com
  • Chat: bluemercury.com
  • Text: 332-262-6944

All returns should be sent to Bluemercury by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Refunds: Please allow 3-5 business days to process the refund after it is received by our team. You will receive an email confirmation once your return has been processed. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction.