Shipping policy

How much does shipping cost?

All orders ship free for BlueRewards members. Additionally, BlueRewards members receive free premium shipping for orders over $200. 

For customers who are not loyalty members, we provide free standard shipping for orders over $100 or offer $9.95 standard shipping for orders under $100. 

We also offer expedited shipping options for faster delivery. 

BlueRewards   Non Loyalty
STANDARD 
 Free for all loyalty members  Free for orders over $100
$9.95 for orders under $100 
PREMIUM  Free for orders over $200 
$14.95 for under under $200
 $14.95 on all orders
EXPRESS 
 $20 
For all orders

 

When will my order ship?

Please note that due to increased order volume, shipments may be delayed.

Orders placed by 12 p.m. EST will be processed the same business day. Orders placed on weekends and holidays will be processed the next business day. 

The shipping method depends on the delivery speed selected at checkout. 

Packages do not ship on Saturdays or the following U.S. holidays:

  • New Year’s Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

We ask that you kindly allow for extended processing times during promotional periods.

If you still have questions, please call 1-800-355-6000, email team@bluemercury.com, text 1-332-262-6944, or chat with us online. Please have your email and order number available (7 digits, starting with 4, ex: #4xxxxxx)

Do you have any shipping restrictions?

P.O. Box, International Shipping, APO/FPO/DPO Military Addresses

We are unable to ship to P.O. Boxes, international, and military addresses at this time.

Multiple Shipping Addresses

At this time, we can only ship to one address per order. To ship items to more than one address, create a separate order for each shipping address.

Restricted Hazardous Items

Certain items considered to be hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover and fragrances). These items are required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations.

All orders containing hazardous materials can only be shipped via ground (Standard Shipping)

Do you ship to Hawaii or Alaska?

Yes! We ship to Hawaii and Alaska.

What happens if my order is lost or stuck in transit?

We apologize if your order has been lost or delayed in transit. 

Depending on the shipping method you selected at checkout, there are occasions where tracking updates may appear only when the package is close to its final destination. 

However, if your package has exceeded the expected processing and shipping times, please contact our customer service team so we can initiate an investigation with the carrier.

We are available 7 days a week. Please call 1-800-355-6000, email team@bluemercury.com, text 1-332-262-6944, or chat with us online. Please have your email and order number available (7 digits, starting with 4, ex: #4xxxxxx)